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Patrons, Users, Customers, Oh My
What somebody calls a “library patron” usually informs the world what someone’s philosophical and worldview of libraries are. I have gone back and forth between using the term patron and the term...
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Last Day at Messenger Public Library
When speaking and presenting, I usually include the following two images: Well, it is that time for me. I have deeply enjoyed the challenges and opportunities at Messenger Public Library of North...
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The Apple Way for Libraries (a Manifesto?)
The Apple Way for Libraries (a Manifesto?) I have really begun digging deep into the Apple model and philosophy. It is a very interesting and different approach to doing business and delivering...
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Naked Librarianship
Naked Librarianship I recently read Patrick Lencioni’s Getting Naked: A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty. Lencioni is the author of numerous books. Many of...
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